Help

We are here to help

We have some Frequently asked questions for you

What programme should I use?

Different machinery have different wash programmes.
Programme Advice Time (minutes)

Hot Wash with pre-wash 33
Warm Wash with a pre-wash 33
Fast Hot Wash 22
Fast Warm Wash 22
Delicates
Cold Wash
Wash ‘n’ wear
Synthetics

How long does the wash cycle take?

Cycle programmes vary depending on the programme set, but on average lasts half an hour. Larger machines may take longer to fill with water so their cycle time can be longer.

How hot is a hot wash?

Our target is to deliver hot water to the washer for the main wash at 60oC

Warm washes have a blend of hot and cold water and our target temperature for the main wash is 38oC

Where/ when should I add my soap/fabric conditioner?

It is easiest to use soap powder.  Use detergents suitable for an automatic washer. Don’t use too much.  Add fabric softener during the last rinse when the fabric soften light comes on.  Many of our machines have a dish for fabric softener so that it may be added before starting the machine.  Don’t overfill this dish or it will syphon straight away into the washer.

What can I wash?

With a range of machine sizes and programmes you can wash numerous things:

  • Rugs
  • Cushion covers
  • Duvets
  • Curtains
  • Blankets
  • Trainers
  • Sport kits
  • Towels
  • Bed linen
  • Holiday garments
  • Weekly wash

Not pet bedding or horse blankets can be washed as a self-service in any of the shops. However, a service wash can be arranged, as additional care is required to the machinery after a wash.

Can I dry my duvet?

Yes, with care. Always read the care label prior to drying. Some synthetic materials may melt so we would never recommend you use a high temperature setting. We would advise to leave any duvet to air for at least 24hours after being dried.

How do I use the Paypoint?

There are instructions displayed at the Paypoint.  Read them through.  The instructions are also here

When are you open?

We are open seven days from 8am.  We may be closed on a Bank Holiday. Times vary slightly with some shops opening earlier than is sometimes advertised.  Don’t arrive at the end of the day for drying only.  Our staff would like to lock up at “Last Wash” time.  Don’t leave your washing unattended at the end of the day. You might return to the shop and find it locked.

What coins are accepted?

10p, 20, 50p, £1 and £2 are accepted at Paypoints. Please note that there are minimum payment requirements when running a dryer. 1p, 2p and 5p aren’t accepted in any payment mechanisms. We advise that you bring extra change then you expect to use in case coins are rejected.

What happens if I overload my wash?

Clothes can be damaged or not washed fully. It also damages the machinery. Refunds will not be given if a machine is judged to have been overloaded.

How much does it cost?

A wash starts from just £3. Please click here for a link to the prices page.

What dryer temperature should I use?

Material Temperature setting Example Items
Cotton High Towels, Bed linen
Acrylic Low Sweaters, hats, socks
Nylon Low Gym leggings
Polyester Low Blanket, dresses, tops
Silk Low Scarfs, undergarments
Feather Medium Duvet, pillows, cushion
Nb. These are suggested temperatures, and do not take responsibility for any item damage if used a temperature setting as above.